Thank you for your patience, time and understanding. In the last few months, we have been very demanding with all the changes and additions we made to the house. Each time you managed to carry out our requests. Doing business with you has been a pleasure It is very gratifying to have phone calls returned, questions answered and problems solved. We wish there were more businessmen like you out there, we won’t hesitate to recommend you and your company to family and friends in the future. Gratefully, Peter and Myrna D.
To: Northstar Homes Sam Harmon, President:
Building a home is never easy. Many variables can and do surface. I want to express my thanks to you for exhibiting great patience and integrity throughout this process. In retrospect, the notion of building (or in this case, erecting) a home in several hours is still incredulous. Yet, three hours after the delivery of my home to my prepared site, as you promised, the house was set and enclosed. By day’s end, the roofing system was completed, and because you handled each incidence with considerable thought, this process evolved smoothly and efficiently. No project of this magnitude will ever be 100% correct at inception. True to your word, you replied to every telephone call, and every email, promptly and courteously. You maintained a special interest in my home despite the other business which Northstar no doubt is engaged; and you were on site for the delivery and installation of my new home. More importantly, you followed up on manufacturing problems (though very few in nature), and you continue to express an interest in my welfare and my satisfaction. My association with Northstar has been enjoyable, productive, and personable. I would be remiss in my obligation as a satisfied customer if I did not provide this unsolicited testimony to you. Northstar Homes certainly has met its obligation beyond the letter of my sales contract, and I am pleased to recommend your company as a seller and builder of quality modular homes. Respectfully and with sincere gratitude, Rober P.
Dear Mr. Harmon:
It gives me great pleasure to write this letter of recommendation on behalf of Mr. Harmon. I have had the privilege to work very closely with Mr. Harmon in our building program. Throughout this entire procedure Mr. Harmon has extended himself above and beyond the letter of the contract to meet our needs. As in any project, there were times when things needed to be changed, fixed, or altered in the building process. I felt the communication between Mr. Harmon and us during these times was excellent. Mr. Harmon listened to our needs and then together we worked through the issue until all parties were completely satisfied with the result. We are extremely proud of the building that Mr. Harmon constructed for us. The design is one that truly meets our needs, and we are very pleased with the final product. I would without hesitation recommend Mr. Harmon’s services. He has fulfilled his contract with us in a most complete and professional manner. Sincerely, Benjamin M.
I had the opportunity to speak on the phone yesterday with someone in regard to their plans of building in the near future. I was pleased to be able to relay to him the satisfaction I had regarding your services for our new building. Your business-like conduct of our building process made the difficult task of building much easier than it could have been otherwise. I appreciate the quality of the work, and the way in which you responded to any of my concerns. It will be a pleasure to recommend your services to anyone planning to build in the future. Sincerely, Donald O’P.